/* =========================================================================
   Soporte — panel y botón flotante globales.
   Prefijo .support- para evitar colisiones con otros módulos.
   Los colores salen de la paleta de marca definida en RelivHome.css
   (--color-primary-*, --color-neutro-*, ...), que _Layout.cshtml carga sin
   condición, así que también está disponible en la pantalla de login.
   Convive con el Asistente IA (.ai-assistant, z-index 1050): el panel de
   soporte se apila por encima para que pueda abrirse desde cualquier vista.
   Compatible con dark mode: html[data-theme="dark"].
   ========================================================================= */

:root {
    /* Alias locales con fallback, por si la hoja de marca no llegara a cargar. */
    --support-accent: var(--color-primary-500, #0F3048);
    --support-accent-hover: var(--color-primary-400, #184c72);
    --support-accent-light: var(--color-primary-300, #1c5a87);
    --support-accent-soft: var(--color-secondary-050, #f0f9fc);
}

/* ===== Botón flotante ===== */
.support-fab {
    position: fixed;
    right: 10px;
    bottom: 10px;
    z-index: 1060;
    width: 54px;
    height: 54px;
    border: 0;
    border-radius: 50%;
    background: var(--color-primary-500);
    color: var(--color-bg-white, #fff);
    font-size: 20px;
    display: flex;
    align-items: center;
    justify-content: center;
    box-shadow: 0 6px 18px rgba(15, 48, 72, .28);
    cursor: pointer;
    transition: transform .15s ease, box-shadow .15s ease;
}

.support-fab:hover,
.support-fab:focus {
    transform: translateY(-2px);
    box-shadow: 0 10px 24px rgba(15, 48, 72, .34);
    outline: none;
}

.support-fab.is-hidden {
    display: none;
}

/* ===== Fondo oscuro (solo móvil, donde el panel ocupa todo) ===== */
.support-widget__backdrop {
    position: fixed;
    top: 0;
    right: 0;
    bottom: 0;
    left: 0;
    z-index: 1069;
    background: rgba(15, 48, 72, .45);
    opacity: 0;
    visibility: hidden;
    transition: opacity .2s ease, visibility .2s ease;
}

.support-widget__backdrop.is-open {
    opacity: 1;
    visibility: visible;
}

/* ===== Panel ===== */
.support-widget {
    --support-width: 480px;
    --support-bg: #ffffff;
    --support-field-bg: var(--color-neutro-050, #f9fafb);
    --support-text: var(--color-primary-500, #0F3048);
    --support-label: var(--color-primary-500, #0F3048);
    --support-muted: var(--color-gris-medio-05, #6B7280);
    --support-border: var(--color-neutro-200, #e5e7eb);
    --support-danger: var(--color-danger-300, #981E33);
    --support-success: var(--color-success-300, #1c5a47);

    position: fixed;
    top: 0;
    right: 0;
    z-index: 1070;
    width: var(--support-width);
    max-width: 100vw;
    height: 100vh;
    height: 100dvh;
    background: var(--support-bg);
    display: flex;
    flex-direction: column;
    box-shadow: -8px 0 32px rgba(15, 48, 72, .14);
    transform: translateX(100%);
    transition: transform .28s ease;
    font-family: var(--font-family, inherit);
    font-size: var(--font-size-md, 14px);
    color: var(--support-text);
}

.support-widget.is-open {
    transform: translateX(0);
}

/* ===== Header: fondo blanco, icono en pastilla celeste ===== */
.support-widget__header {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 18px 22px;
    background: var(--support-bg);
    border-bottom: 1px solid var(--support-border);
    flex: 0 0 auto;
}

.support-widget__header-icon {
    width: 38px;
    height: 38px;
    border-radius: 10px;
    background: var(--color-secondary-200, #c5e7f4);
    color: var(--support-accent);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 16px;
    flex: 0 0 auto;
}

.support-widget__header-text {
    display: flex;
    flex-direction: column;
    line-height: 1.3;
    overflow: hidden;
    flex: 1 1 auto;
}

.support-widget__title {
    font-weight: var(--font-weight-600, 600);
    font-size: var(--font-size-lg, 16px);
    color: var(--support-accent);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.support-widget__subtitle {
    font-size: var(--font-size-sm, 12px);
    color: var(--color-secondary-700, #4e88a0);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.support-widget__close {
    background: transparent;
    border: 0;
    color: var(--support-muted);
    font-size: 18px;
    padding: 4px 6px;
    cursor: pointer;
    flex: 0 0 auto;
}

.support-widget__close:hover {
    color: var(--support-accent);
}

/* ===== Formulario ===== */
.support-widget__form {
    display: flex;
    flex-direction: column;
    flex: 1 1 auto;
    min-height: 0;
}

.support-widget__body {
    flex: 1 1 auto;
    min-height: 0;
    overflow-y: auto;
    padding: 20px 22px;
    background: var(--support-bg);
}

.support-widget__field {
    margin-bottom: 18px;
}

.support-widget__field > label {
    display: block;
    font-size: 13.5px;
    margin-bottom: 7px;
    color: var(--support-label);
}

.support-widget__req {
    color: var(--color-danger-050, #E56A8D);
}

.support-widget__optional {
    color: var(--support-muted);
}

.support-widget__field input[type="text"],
.support-widget__field input[type="email"],
.support-widget__field input[type="tel"],
.support-widget__field select,
.support-widget__field textarea {
    width: 100%;
    height: 44px;
    border: 1px solid var(--support-border);
    border-radius: 10px;
    padding: 10px 14px;
    font-family: inherit;
    font-size: var(--font-size-md, 14px);
    color: var(--support-text);
    background: var(--support-field-bg);
    box-shadow: none;
}

.support-widget__field select {
    /* Se oculta la flecha nativa y se dibuja la del diseño. */
    -webkit-appearance: none;
    -moz-appearance: none;
    appearance: none;
    padding-right: 36px;
    background-image: url("data:image/svg+xml;charset=utf-8,%3Csvg xmlns='http://www.w3.org/2000/svg' width='14' height='14' viewBox='0 0 24 24' fill='none' stroke='%236B7280' stroke-width='2.5' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpolyline points='6 9 12 15 18 9'/%3E%3C/svg%3E");
    background-repeat: no-repeat;
    background-position: right 14px center;
}

.support-widget__field input[type="text"]:focus,
.support-widget__field textarea:focus,
.support-widget__field input[type="email"]:focus,
.support-widget__field input[type="tel"]:focus {
    border: 1px solid gray !important;
}

.support-widget__field textarea {
    /* RelivHome777.css fija `.form-control { height: 43.31px !important }`, que
       aplastaría el textarea; hay que ganarle con la misma arma. */
    height: auto !important;
    resize: vertical;
    min-height: 120px;
    line-height: 1.5;
}

.support-widget__field input::placeholder,
.support-widget__field textarea::placeholder {
    color: var(--color-neutro-400, #9ca3af);
}

.support-widget__field input:focus,
.support-widget__field select:focus,
.support-widget__field textarea:focus {
    border-color: var(--support-accent-light);
    background: var(--support-bg);
    /* Anula el resplandor azul de .form-control:focus de Bootstrap. */
    box-shadow: none;
    outline: none;
}

.support-widget__field .is-invalid {
    border-color: var(--color-danger-050, #E56A8D);
}

.support-widget__hint {
    display: block;
    text-align: right;
    font-size: var(--font-size-sm, 12px);
    color: var(--support-muted);
    margin-top: 6px;
}

.support-widget__error {
    display: none;
    font-size: var(--font-size-sm, 12px);
    color: var(--support-danger);
    margin-top: 4px;
}

.support-widget__error.is-visible {
    display: block;
}

/* ===== Tarjeta "Reportando como" (usuario autenticado) ===== */
.support-widget__identity {
    background: var(--support-field-bg);
    border: 1px solid var(--support-border);
    border-radius: 12px;
    padding: 14px 16px;
    margin-bottom: 20px;
}

.support-widget__identity-label {
    display: block;
    font-size: 11px;
    letter-spacing: .06em;
    text-transform: uppercase;
    color: var(--support-muted);
    margin-bottom: 6px;
}

.support-widget__identity-name {
    margin: 0 0 3px;
    font-weight: var(--font-weight-600, 600);
    font-size: var(--font-size-md, 14px);
    color: var(--support-accent);
}

.support-widget__identity-meta {
    margin: 0;
    font-size: 13px;
    line-height: 1.5;
    color: var(--color-secondary-700, #4e88a0);
    word-break: break-word;
}

/* ===== Adjuntos ===== */
.support-widget__file-input {
    display: none;
}

.support-widget__dropzone {
    border: 1.5px dashed var(--color-neutro-300, #d1d5db);
    border-radius: 12px;
    background: var(--support-bg);
    padding: 22px 16px;
    text-align: center;
    cursor: pointer;
    color: var(--support-text);
    transition: border-color .15s ease, background .15s ease;
}

.support-widget__dropzone:hover,
.support-widget__dropzone:focus,
.support-widget__dropzone.is-dragover {
    border-color: var(--support-accent-light);
    background: var(--support-accent-soft);
    outline: none;
}

.support-widget__dropzone i {
    display: block;
    font-size: 20px;
    color: var(--support-muted);
    margin-bottom: 10px;
}

.support-widget__dropzone span {
    display: block;
    font-size: 13.5px;
}

.support-widget__dropzone small {
    display: block;
    font-size: var(--font-size-sm, 12px);
    color: var(--support-muted);
    margin-top: 5px;
    word-break: break-word;
}

.support-widget__files {
    list-style: none;
    margin: 10px 0 0;
    padding: 0;
}

.support-widget__files li {
    display: flex;
    align-items: center;
    gap: 8px;
    background: var(--support-field-bg);
    border: 1px solid var(--support-border);
    border-radius: 10px;
    padding: 8px 11px;
    margin-bottom: 6px;
    font-size: 13px;
}

.support-widget__files .support-widget__file-name {
    flex: 1 1 auto;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.support-widget__files .support-widget__file-size {
    color: var(--support-muted);
    flex: 0 0 auto;
}

.support-widget__files button {
    background: transparent;
    border: 0;
    color: var(--support-muted);
    cursor: pointer;
    padding: 0 2px;
    flex: 0 0 auto;
}

.support-widget__files button:hover {
    color: var(--support-danger);
}

/* ===== Honeypot: fuera de vista pero enfocable por un bot ===== */
.support-widget__hp {
    position: absolute;
    left: -9999px;
    top: auto;
    width: 1px;
    height: 1px;
    overflow: hidden;
}

/* ===== Mensajes ===== */
.support-widget__alert {
    display: none;
    border-radius: 10px;
    padding: 10px 12px;
    font-size: 13px;
}

.support-widget__alert.is-visible {
    display: block;
}

.support-widget__alert--error {
    background: #fbeaee;
    color: var(--support-danger);
    border: 1px solid var(--color-danger-050, #E56A8D);
}

.support-widget__alert--warning {
    background: var(--color-warning-010, #FFF2E7);
    color: var(--color-warning-300, #AB6223);
    border: 1px solid var(--color-warning-050, #F4AF6F);
}

.support-widget__done {
    display: none;
    text-align: center;
    padding: 28px 8px;
}

.support-widget__done.is-visible {
    display: block;
}

.support-widget__done i {
    font-size: 44px;
    color: var(--support-success);
}

.support-widget__done-title {
    font-weight: var(--font-weight-600, 600);
    font-size: var(--font-size-lg, 16px);
    color: var(--support-accent);
    margin: 12px 0 4px;
}

.support-widget__done-text {
    font-size: 13.5px;
    color: var(--support-muted);
    margin-bottom: 16px;
}

.support-widget__link {
    background: transparent;
    border: 0;
    color: var(--support-accent);
    font-weight: var(--font-weight-600, 600);
    font-size: 13.5px;
    cursor: pointer;
    text-decoration: underline;
}

/* ===== Acciones ===== */
.support-widget__actions {
    flex: 0 0 auto;
    display: flex;
    gap: 14px;
    padding: 16px 22px 20px;
    background: var(--support-bg);
    border-top: 1px solid var(--support-border);
}

.support-widget__btn {
    flex: 1 1 0;
    border-radius: 10px;
    padding: 11px 16px;
    font-family: inherit;
    font-size: var(--font-size-md, 14px);
    font-weight: var(--font-weight-600, 600);
    cursor: pointer;
    border: 1px solid transparent;
}

.support-widget__btn--ghost {
    background: var(--support-bg);
    border-color: var(--support-accent);
    color: var(--support-accent);
}

.support-widget__btn--ghost:hover {
    background: var(--support-accent-soft);
}

.support-widget__btn--primary {
    background: var(--support-accent);
    color: var(--color-bg-white, #fff);
}

.support-widget__btn--primary:hover:not(:disabled) {
    background: var(--support-accent-hover);
}

.support-widget__btn:disabled {
    opacity: .6;
    cursor: not-allowed;
}

/* ===== Móvil ===== */
@media (max-width: 520px) {
    .support-widget {
        --support-width: 100vw;
    }

    .support-widget__header,
    .support-widget__body,
    .support-widget__actions {
        padding-left: 16px;
        padding-right: 16px;
    }

    .support-fab {
        right: 16px;
        bottom: 16px;
        width: 48px;
        height: 48px;
        font-size: 18px;
    }
}

/* ===== Dark mode ===== */
html[data-theme="dark"] .support-widget {
    --support-bg: #141c26;
    --support-field-bg: #101821;
    --support-text: #e4e9ef;
    --support-label: #e4e9ef;
    --support-muted: #94a2b1;
    --support-border: #2e3a48;
    --support-accent: #e4e9ef;
}

html[data-theme="dark"] .support-widget__header-icon {
    background: #1d3a4c;
    color: var(--color-secondary-500, #70c3e5);
}

html[data-theme="dark"] .support-widget__dropzone {
    background: var(--support-field-bg);
    border-color: #2e3a48;
}

/* El azul marino de marca no contrasta sobre fondo oscuro: se sube al secundario. */
html[data-theme="dark"] .support-widget__btn--primary {
    background: var(--color-secondary-700, #4e88a0);
    color: #fff;
}

html[data-theme="dark"] .support-widget__btn--primary:hover:not(:disabled) {
    background: var(--color-secondary-600, #64afce);
}

html[data-theme="dark"] .support-widget__btn--ghost {
    border-color: #2e3a48;
    color: #e4e9ef;
}

html[data-theme="dark"] .support-widget__link,
html[data-theme="dark"] .support-widget__identity-meta,
html[data-theme="dark"] .support-widget__subtitle {
    color: var(--color-secondary-500, #70c3e5);
}